Some customers are reporting problems when accessing their online accounts after our recent tech upgrades. We are aware of these issues and are working with the software provider to resolve them as quickly as possible.

If you are unable to access your account for online bill pay, please utilize one of these convenient payment options.

PAY BY PHONE: 866-344-8360 (A $2.00 convenience fee will be charged by the vendor for pay by phone services.)

DRIVE-THRU: 517 Rogers Ave

Monday through Friday, 9 a.m. to 5 p.m. (After hours drop box also available)

IN-PERSON: 623 Garrison Ave., Room 101


619 North A St

623 Garrison Ave

3408 Jenny Lind Rd

4701 Windsor Dr

8100 Dallas St

8701 S 28th St

DIRECT MAIL – PO BOX 1907, Fort Smith, AR 72902

Citizen Services
Location: 623 Garrison Avenue
Hours of Operation: Monday – Friday, 8:00 AM to 5:00 PM
Phone: (479) 784-2262
After-hours Emergencies: (479) 784-2342