There is a new, free, federally funded program to help qualified, low-income households pay their residential water or wastewater past due balances up to $2,000. The LIHWAP is a one-time assistance program issued on a first-come, first-served basis. This program is administered by the U.S. Department of Health and Human Services (DHHS) and the Arkansas Energy Office. Applicants must apply through the Arkansas LIHWAP website. Funds are paid directly to the City and credited to your account.
The Arkansas LIHWAP program is currently taking up to 30 days to review an application. This time frame can also be delayed if additional documentation is required.
For customers who have already applied for the Arkansas LIHWAP and are awaiting approval, City of Fort Smith Water Utilities is taking further action to ensure their services are not shut off.
- Customers at risk for disconnection who provide us with their application submission email will be excluded from the disconnect list for 90 days.
- Customers who have already been disconnected may be reconnected without payment if they provide proof of their application submission.
- Accounts will be noted for customers who do not provide their program submission email as soon as LIHWAP alerts the department of the approval. Accounts that have already been disconnected will be reconnected per the pending payment. Payment can take up to 2 weeks to receive once the application has been approved.
To access the LIHWAP application and for all related questions: https://arkansaslihwap.com.
PLEASE NOTE: A case manager will be assigned to you when you apply. This program will not cover the sanitation portion of your utility bill. You must submit your most recent bill for consideration. If you are on a payment plan, contact the City’s customer service team for your current outstanding balance.
Phone: 479-784-2262 Email: firstname.lastname@example.org.