To support all citizens’ health and welfare during the coronavirus crisis, the City of Fort Smith Utility Department suspended nonpayment late fees and disconnects. Beginning October 22, 2020, the Utility Department will reinstate late fees. To avoid penalties, affected customers should make every effort to pay past due accounts, including 2019 payment plans.
A temporary Payment Plan option is available to help residential customers bring past due accounts up to date. The Payment Plan program applies only to residential customers with at least two unpaid bills that were due between January 1, 2018, and October 15, 2020.  Beginning October 16, 2020, all bills, late fees, and future charges must be paid on time to avoid disconnection. 
Customer payments on Utility bills are applied to the oldest outstanding bill.  To avoid late fees, customers can place multiple outstanding bills into the payment plan.  After customers are in an active payment plan, any bill payment will be applied to new bills that would be subject to a late fee. Customers with outstanding bills occurring between 2018 and 2020 should contact the Utility Department to sign up or confirm they are in an active payment plan. 
Customers should refer to the most recent billing statement for any outstanding amount due and billing cycle due dates. Direct questions for account balances and payments to:
Citizen Services
City of Fort Smith Utility Department
623 Garrison Ave
Fort Smith, AR 72901
Phone: (479) 784-2262 | Monday – Friday, 8 a.m. to 5 p.m.
Online Payments:
See City Code Sec. 25-44. – Penalty for failure to pa