City of Fort Smith utility customers will soon see an insert included with their billing statement with information about our new drive-thru and other payment options, as well as a recruitment ad for City of Fort Smith career opportunities.

The Utility Department opened a new drive-thru in January 2021. This option will allow customers to pay their City utility bill in person, without the cost of metered parking or the need to enter City Hall. The drive-thru is located at 517 Rogers Avenue (Directly behind Tip Top Western Wear) and is open Monday – Friday, 8:00 a.m. – 5:00 p.m. There is also a night drop box located at the drive-thru for after-hour convenience.

Questions about your utility bill? Contact Citizen Services at 479-784-2262 or email

Interested in working for the Utility Department or other departments in the City of Fort Smith? Keep up with the latest job openings by visiting