Fort Smith Launches New Digital Payment System for Utility Bills

Paying your city utility bill just got a lot easier. Beginning on June 1, 2022, the City of Fort Smith will unveil its new digital bill payment system, “PayIt Fort Smith.”

Paylt Fort Smith will provide online and mobile app payment services to residents and businesses paying their water, sewer, and solid waste utility bills.

“Today, we’ve reached another milestone in our plans to enhance customer service and improve our technology at the City of Fort Smith,” said City Administrator, Carl Geffken.

After an extensive evaluation process, the City selected PayIt to provide a modern digital solution that our customers want and need.

PayIt Chief Revenue Officer Neil Graham said, “Partnering with the City to make PayIt Fort Smith a reality for its citizens has been a privilege for our team.”

The new system offers a streamlined, easy-to-navigate payment process. Customers now have the option to:

  • Securely store preferred payment methods
  • Set up automatic payments
  • Schedule bill payments
  • Create reminder notifications for due dates

Current customers using the existing online bill pay site will need to create a new profile on PayIt Fort Smith. All existing autopay customers will receive instructions on how to set up their new profile and utilize the autopay feature.

Other forms of payment will continue to be available, including cash, check, credit, and debit card in-person at City Hall, the Utility Department Drive-Thru, or by mail. 

Visit or download the PayIt Fort Smith app – available on Google Play or the App Store.

NOTE: The website is currently under construction and will be available June 1, 2022.