Temporary Utility Payment Plan Option

Some customers with delinquent utility accounts may qualify for a temporary payment plan. Disconnects for non-payment of utility bills resume this month. A temporary payment plan option is now available to help residential customers bring delinquent accounts up to...

CUSTOMER ALERT: Disconnects For Non-Payment Resume Februrary 2020

The City of Fort Smith Utility Department previously suspended late fees and disconnects for non-payment while working on internal processes with the new billing system. Late fees were reinstated in October 2019, and disconnects will resume beginning February 2020....

Project Concern Financial Eligibility Guidelines

Project Concern Update Project Concern is a utility assistance program established by the City of Fort Smith to provide relief to low‐income customers who use utility services solely for residential purposes. The U.S. Federal Poverty Guidelines have been updated as of...

Holiday FOG

Fats, Oils, and Grease (FOG) are a major cause of sanitary sewer overflows in the City of Fort Smith. As we move into the holiday season preparing more food than usual, the risk of clogged pipes and sewer related overflows increases. Remember to put fats, oils, and...

Website Satisfaction Survey

The Utility Department is planning to update our website and your opinion matters. In order to provide the best experience possible to our customers, we invite you to browse our current website and then take a brief survey. The results of this survey will help us as...

Reinstatement of Late Fees and Disconnects

All utility customers will receive an insert included with their September billing statements regarding the reinstatement of late fees and disconnects. The City of Fort Smith and the Utility Department were pleased to be able to suspend late fees and disconnects due...